Duties and Responsibilities include the following. Other duties may be assigned.
- Completing planned maintenance on CT and MRI equipment at customer sites.*
- Responds by telephone to customers to their service requests.*
- Completing emergency service on equipment at customer sites. The candidate must be able to correctly troubleshoot 50% of assigned service calls without technical assistance.*
- Documents service and planned maintenance in written service reports.*
- Deinstalling equipment from medical facilities.*
- Installing equipment in medical facilities.*
- Staging equipment at NIS facility.*
- Testing and repairing equipment defects at NIS facility.*
- Performance testing and final QA of equipment prior to field installation at NIS facility.*
- Repairing and testing parts at NIS facility.*
- Documents parts repairs and service work with written service reports with quality that can be given to a customer to read. *
- Performs other related duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel:
This position requires both planned and unplanned travel. Travel can be both day trips and overnight. Most travel is done via automobile but the candidate must be able to travel via airplane as well. On average the overnight travel will be 5-nights per month. The candidate must have a reliable vehicle that they can use for short trips and must be able to drive the company vehicles for longer trips. All personal vehicle mileage accrued during travel is to be reimbursed by the company.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of word processing software, internet software, and contact management systems.
Education/Experience:
An associate’s degree with relevance to a technical position; and 5-years related experience and/or training in MRI and CT repair; or equivalent combination of education and experience.
Certificates and Licenses:
Valid driver's license
Equipment:
- Voltmeter
- Power tools
- Test equipment such as oscilloscope
Knowledge, Skills and Other Abilities:
- Hands on electrical and mechanical competency
- Aptitude to combine their knowledge of electronics with Network Imaging Systems product training to understand the product line
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is frequently required to use hands and stoop, kneel, crouch or crawl. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to risk of electrical shock and risk of radiation. The employee is occasionally exposed to work near moving mechanical parts, work in high, precarious places, outdoor weather conditions, bloodborne pathogens, and vibration.
The noise level in the work environment is usually moderate.
